With over 23 years experience consulting for large multinationals, conglomerates and government linked companies in Ernst & Young, Carol has what it takes to grow and drive change in businesses. In 2012, Carol was engaged by the National Innovation Agency of Malaysia (AIM) to set up Malaysia's pioneer Design Thinking school, Genovasi. She worked in collaboration with the Hasso Plattner Institute School of Design Thinking in Germany and the Stanford d.school in the United States to develop and deliver design thinking programs in Malaysia.

Carol, an Exponential Organisations (ExO) enthusiast since the book was published, has been promoting her clients to adopt ExO attributes for exponential growth. She is a certified ExO consultant and ExO Sprint coach, and such certification provides Carol the access to a global network of experts for exponential digital transformation advice. Carol is also a HRDF certified trainer.

Carol is committed to driving innovation across the corporate landscape in South East Asia - and hence started Innothink Advisory in 2016 to achieve this agenda.